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Mama Bear to Grizzly Bear

Episode number: 1

Overview: Supervisor Charline Polk is known as the Mama Bear of Chagrin Valley Dispatch; when she takes a 911 call from a concerned grandfather looking for his missing 2-week-old grandchild, Charline and the team combine forces to unravel the mystery.

Matt on the Move

Episode number: 2

Overview: Matt Reinke has learned the ins and outs of dispatching and is ready to apply for supervisor; he must help a young girl threatened with a knife and a panicked caller with a baby struggling to breathe.

Irish Moon

Episode number: 3

Overview: It's a double whammy at dispatch when St. Patrick's Day falls on a Full Moon. Charline takes matters into her own hands when she hears a couple screaming over an open line, and the night shift tries to track down a man who reports he's been shot.

Momivisor

Episode number: 4

Overview: Abby navigates being a new mom in a new supervisor; as she oversees the room, her skills are tested when a welfare check spirals into a pursuit; when reports of a juvenile with gunshot wounds come in, Abby faces a mother's worst nightmare.

Dispatch Dad

Episode number: 5

Overview: Rookie Steve Schieferstein is new to CVD but brings a wealth of experience as a former EMT in police officer; for 12 hours straight, Steve must adjust to the other side of the phone and handle all types of calls — from roadkill to a full arrest.

Supernatural Woman

Episode number: 6

Overview: Melinda Pilat is a bona fide believer in aliens and Bigfoot, thanks to her late father; leaning on his memory, she handles the horrors of a house on fire with dogs still inside and a color and distress who discovers her nephew unresponsive.

A Week to Be Appreciated

Episode number: 7

Overview: The shift is showered with food and fun during Appreciation Week, but the calls keep coming, including a robbery in real time and reports from the gruesome scene of an accident; dispatcher Tiffany Ward wins an award for a call from the previous year.

Pins, Prizes and Dispatch Pride

Episode number: 8

Overview: As Dispatch Week winds down, Essence keeps her eye on the prize; Charline and Melanie help a caller track down a cat burglar; dispatcher Jennifer Barber struggles to get a caller to start CPR before it's too late, earning herself a lifesaver pin.

Leaving a Legacy

Episode number: 9

Overview: Dispatcher Arnold Rinas taps into his 15 years of experience to prepare the new trainees for the job; he helps newbie Salena Hall navigate 911 and must deescalate a dangerous dispute when a neighbor pulls a gun on the caller and her family.

Close Call

Episode number: 10

Overview: A year after dispatcher Donna Majoros took the 911 call before her mother passed, she leans on her best friend, Melinda, more than ever; Abby answers a call from an address connected to Donna, and her day goes from bad to worse.

Cheers to Saving Lives

Episode number: 11

Overview: Jessica Merkosky keeps spirits high on the dispatch floor while her shift scrambles to make sense of a reported gunshot victim in the drive-thru lane; when Jessica coaches a caller through CPR on his mother, she's shocked to learn the cause.

The Loop

Episode number: 12

Overview: Jennifer Barber is thriving in her first year dispatching at CVD, but when she gets caught in a never-ending cycle of calls involving children, she must lean on her team to help every caller.

Police Week

Episode number: 13

Overview: The team honors their partners and is reminded of the danger police face daily; Savannah Brown, the youngest dispatcher at CVD, is eager to prove herself in front of her experienced colleagues.

Friday the 13th Part 911

Episode number: 14

Overview: When the dispatchers discover the last day of Police Week falls on Friday the 13th, some embrace the strange, while others struggle to find the humor through a shift of bizarre calls involving snakes, surfers and an unexpected seizure.

Mother of a Day

Episode number: 15

Overview: Shift supervisors Laura and Charline try their best to celebrate moms working on Mother's Day. When a flood of calls come in to report a horrific shooting in the open, Essence reflects on the importance of her family both in and outside of work.

The Officer's Wife

Episode number: 16

Overview: Dispatcher Savannah Brown settles in at CVD thanks to the support from her police officer spouse, but while helping callers in threatening situations with little information to relay to police, she fears she is sending them blindly into danger.

Memorial Day Weekend

Episode number: 17

Overview: The dispatchers brace for non-stop 911 calls as Memorial Day weekend ends with chaos; while the team handles a household shooting and a pursuit that becomes a standoff, supervisor Charline notices one of her own hasn't shown up and fears the worst.

It's Always Darkest Before It's Dawn

Episode number: 18

Overview: With only 24 hours to go before Memorial Day finally ends, Charline and the team's determination is put to the ultimate test after days of life-and-death emergencies; it all comes to a head when an officer chasing a suspect goes silent.

Me and the Trainee

Episode number: 19

Overview: The pressure is on Jessica and new trainee Patrick when a panicked woman calls 911 for her unresponsive boyfriend; while Jessica gets CPR started, Patrick is on his own to dispatch the rescue squad before it's too late.

Supervisor Matt

Episode number: 20

Overview: On Matt's first day as supervisor, he must navigate his new duties while leading the team that trained him just one year ago; anxieties spike when a caller learns of a possible hostage situation; reports of a house fire call for rapid action.

Fireworks

Episode number: 21

Overview: With July 4th just around the corner, the dispatchers brace for nonstop complaints and hope for the best. When a block party breaks out in a fight, the dispatchers scramble to get the officers the details they need before it turns deadly.

First Fourth

Episode number: 22

Overview: It's rookie Savannah's first time dispatching July fourth. While she leans on her team's years of experience, there’s no telling what's to come. When a drunk driver takes off on Savannah's officers, she must come to grips with a tragic outcome.