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Episode 1

Episode number: 1

Overview: The team unravel the latest scams, including an elaborate con that saw a woman tricked into believing she was working undercover for the police.

Episode 2

Episode number: 2

Overview: The team investigate problems viewers have said they simply can't resolve, including the mysteriously flooded garden that now threatens a family's entire house.

Episode 3

Episode number: 3

Overview: The team meet a group of neighbours who have discovered they have been paying too much for their water for decades.

Episode 4

Episode number: 4

Overview: The team investigate the story of a couple who paid to put their belongings into storage but have never seen them since.

Episode 5

Episode number: 5

Overview: The team investigate property nightmares and disastrous building work, with a report on a company that's taken thousands of pounds for jobs left unfinished.

Episode 6

Episode number: 6

Overview: The team explore whether enough is done to contact customers when a product is recalled for safety reasons and reveal new ways to check if products are safe.

Episode 7

Episode number: 7

Overview: Unwanted calls - and how to stop them - are under investigation as the team meet people plagued by a barrage of nuisance calls.

Episode 8

Episode number: 8

Overview: The team are on the trail of whoever is behind a fake shopping site that uses the details and addresses of genuine businesses to lure people into ordering.

Episode 9

Episode number: 9

Overview: The team uncover a new twist to the problems hundreds of viewers have had with passport websites that aren't what they seem.

Episode 10

Episode number: 10

Overview: The team meet viewers caught out by the small print - including a family whose holiday was almost grounded by a simple but very costly mistake.

Episode 11

Episode number: 11

Overview: The team expose all-too-plausible scams that have cost viewers hundreds of thousands of pounds and share advice to help viewers avoid being stung the same way.

Episode 12

Episode number: 12

Overview: The team reveal easy ways to avoid losing either money or personal details online, investigating the darkest corners of the web.

Episode 13

Episode number: 13

Overview: The team talk to a man whose bank refused to believe he wasn't dead, in an error that ended up costing him hundreds of pounds.

Episode 14

Episode number: 14

Overview: The team investigate situations where viewers have been left frustrated by the customer service they have received.

Episode 15

Episode number: 15

Overview: A tragic event highlights a common mistake made with holiday cover, and the team open up a pet clinic after a rise in complaints about insurance.

Episode 16

Episode number: 16

Overview: The team investigate houses under attack from plants and trees and what happened to one woman's family silver after she trusted an expert to sell it.

Episode 17

Episode number: 17

Overview: The team investigate the spiralling costs of energy and heating and share advice on how to bring bills down without switching supplier.

Episode 18

Episode number: 18

Overview: As the team investigate whether we always get value for money, there's an exclusive peek at the tough tests designed to identify which products are the best.

Episode 19

Episode number: 19

Overview: The team investigate complaints about big-name brands, including a sofa store whose new furniture didn't please one woman in the way she'd expected.

Episode 20

Episode number: 20

Overview: The team expose bogus celebrity endorsements that tempt you into handing over cash for something you may later regret.